Communication channels
Website
Client portal
Technical support
Website intake
Policy eligibility request
Conversations tagged for human intervention
Service hours clarification
Supervisor review
Escalation route
Routed to the responsible team.
"Shawer" is your fastest way to reach your customers
Faster responses.Smarter service.Clearer control.Using your organization's data
Shawer helps Saudi organizations answer customer inquiries instantly using AI, with interaction tracking to support decision-making and clear escalation paths across every channel.
Try Shawer NowFrom your knowledge to your customers
Upload your approved content, define response rules, and deploy across every channel your customers use.
Upload approved knowledge
Add your policies, guides, and FAQs — Arabic and English, no rewriting needed.
Approved sources for your data content
Policies, FAQs, service guides
Customer policies
Operational FAQs
Approved sources for your data content
Policies, FAQs, service guides
Customer policies
Operational FAQs
Define response rules
Set what Shawer can answer, where it declines, and when it escalates.
Suggested starting service scope
Service steps, eligibility, office hours
Sensitive case, exception, or need for human judgment
Answer scope
Either from the attached source data
Suggested starting service scope
Service steps, eligibility, office hours
Sensitive case, exception, or need for human judgment
Answer scope
Either from the attached source data
Deploy across channels
Same answers on website, WhatsApp, mobile, and internal channels.
Consistent rollout across service channels
Same source. Same rules. Every channel.
Website
Mobile app
Bilingual replies
Consistent rollout across service channels
Same source. Same rules. Every channel.
Website
Mobile app
Bilingual replies
Pick the scenario closest to your need
Start with one use case, validate the results, then expand.
Customer-Facing Support
Answer service questions on website, WhatsApp, and support channels from approved knowledge.
Internal Operations
Help employees find HR, policy, and process answers without digging through folders.
High-Volume Arabic Service
Handle regulated inquiries with governed answers, escalation rules, and source traceability.
These are just the starting points — Shawer adapts to more scenarios across your organization.
Ready for organizations with regulatory requirements
Traceability, escalation, and deployment options built for Saudi organizations.
Every answer traced to an approved source — reviewable anytime
Unanswered queries route to the responsible team automatically
Aligned with Saudi data governance requirements
On-premise deployment available for full infrastructure control
Ready to deliver a smooth and effective experience for your customers?
Tell us how Shawer can improve your customer experience by delivering fast, reliable, and traceable responses that support decision-making.
Shawer: Institutional knowledge that serves your internal teams and your customers.