Terms and conditions

AskDocsNow Terms and Conditions

Last Updated: March 12, 2025

1. Introduction

Welcome to AskDocsNow. These Terms and Conditions ("Terms") govern your access to and use of the AskDocsNow platform, including any website, mobile application, API, or other service that links to these Terms (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

AskDocsNow is operated by AskDocsNow, Inc. ("we," "us," or "our"). We provide an AI-powered document chatbot platform that enables users to upload, synchronize, and query documents using natural language processing.

2. Definitions

  • "User": Any individual who accesses or uses the Service, whether as an Admin, Editor, or Viewer.
  • "Organization": A company or group that has registered to use the Service.
  • "Bot": An AI-powered chatbot configured to process and respond to queries about specific documents.
  • "Content": Any information, data, text, documents, or other materials uploaded, imported, or otherwise provided to the Service.
  • "Subscription": The paid plan that an Organization selects to access and use the Service.

3. Account Registration and Organization Setup

3.1 Account Creation

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Organization Setup

Users may create Organizations within the Service. The user who creates an Organization automatically becomes an Admin of that Organization. Admins are responsible for managing user access, permissions, and subscription details for their Organization.

3.3 User Roles and Permissions

Organizations may have users with different roles (Admin, Editor, or Viewer), each with different permissions. Admins are responsible for assigning appropriate roles to users within their Organization.

4. Service Description and Limitations

4.1 Document Processing

The Service allows users to upload documents or connect to cloud storage providers to import documents. Documents may be in various formats including PDF, Word, Excel, PowerPoint, and Markdown.

4.2 AI Technology

Our Service uses artificial intelligence, including large language models, to process and generate responses to user queries. While we strive for accuracy, you acknowledge that AI-generated responses may not always be complete, accurate, or appropriate for your specific needs.

4.3 Service Limitations

  • The Service may impose limits on document size, storage capacity, number of queries, or other usage metrics depending on your Subscription plan.
  • Certain file types or content may not be compatible with our processing systems.
  • The Service is not designed to replace professional advice in legal, financial, medical, or other specialized fields.

5. Subscriptions and Payment

5.1 Subscription Plans

Access to the Service requires a paid Subscription. We offer various Subscription plans with different features and limitations.

5.2 Payment Terms

  • Subscription fees are charged at the beginning of each billing period (monthly or annually).
  • By providing payment information, you authorize us to charge the applicable Subscription fees to the designated payment method.
  • All fees are exclusive of taxes, which you are responsible for paying.

5.3 Changes to Fees

We reserve the right to modify our Subscription fees upon reasonable notice. Any fee changes will become effective at the start of the next billing period.

5.4 Cancellation and Refunds

  • You may cancel your Subscription at any time through your account settings.
  • Cancellation will take effect at the end of the current billing period.
  • We do not provide refunds for partial billing periods or for unused portions of your Subscription.

6. User Content and Data

6.1 Ownership

You retain all ownership rights to your Content. By uploading Content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, store, and process your Content solely to provide and improve the Service.

6.2 Content Restrictions

You agree not to upload Content that:

  • Infringes on the intellectual property rights of others
  • Violates any applicable laws or regulations
  • Contains malware, viruses, or other harmful code
  • Is offensive, defamatory, or otherwise objectionable

6.3 Data Security

We implement reasonable security measures to protect your Content from unauthorized access or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6.4 Data Deletion

  • If you delete Content from the Service, we will remove it from our active systems within a reasonable time.
  • Residual copies may remain in our backup systems for a limited period.
  • Upon termination of your account or Organization, we will delete all associated Content according to our data retention policies.

7. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

8. Integrations and Third-Party Services

8.1 Cloud Storage Integrations

The Service allows you to connect to third-party cloud storage providers (Google Drive, OneDrive, SharePoint, Dropbox, etc.). Your use of these integrations is subject to the respective terms and privacy policies of those providers.

8.2 Messaging Platform Integrations

The Service may be integrated with messaging platforms (Slack, Microsoft Teams, WhatsApp, etc.). Your use of these integrations is subject to the terms and policies of those platforms.

8.3 API Usage

If you use our API to integrate the Service with your own applications, you must comply with any additional API terms and documentation we provide.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its software, design, text, graphics, interfaces, and content (excluding your Content), is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

9.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us an unlimited, irrevocable, perpetual license to use, implement, and commercialize that feedback in any way without compensation.

9.3 Trademarks

AskDocsNow and related logos are our trademarks. You may not use our trademarks without our prior written permission.

10. Acceptable Use

10.1 General Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:

  • Use the Service in any way that violates applicable laws or regulations
  • Impersonate any person or entity or misrepresent your affiliation with a person or entity
  • Interfere with or disrupt the operation of the Service
  • Attempt to gain unauthorized access to the Service or related systems

10.2 Usage Limits

You agree not to exceed any usage limits associated with your Subscription plan. We reserve the right to throttle or restrict access if usage exceeds reasonable limits.

10.3 Security Testing

You will not attempt to test, scan, or probe the vulnerability of the Service or bypass any security measures.

11. Termination

11.1 Termination by You

You may terminate these Terms by canceling your Subscription and closing your account.

11.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

11.3 Effects of Termination

Upon termination:

  • Your right to access and use the Service will cease immediately
  • We will delete your Content according to our data retention policies
  • Any provisions of these Terms that by their nature should survive termination shall survive termination

12. Disclaimers

12.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 AI Technology Limitations

You acknowledge that the artificial intelligence technology used in the Service:

  • May not always generate accurate or appropriate responses
  • Cannot replace professional judgment in legal, financial, medical, or other specialized fields
  • May occasionally produce unexpected or undesired outputs

12.3 Availability

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. Occasional periods of downtime may occur for maintenance or updates.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
  • ANY CONTENT OBTAINED FROM THE SERVICE
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

14. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.

15.2 Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall be resolved through:

  • Informal negotiation, which either party may initiate by written notice
  • If not resolved within 30 days, binding arbitration conducted in [Location] under the rules of [Arbitration Association]
  • Each party will bear its own costs of dispute resolution except that the arbitrator may award costs and attorneys' fees to the prevailing party

15.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST US.

16. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service or by other means. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and us regarding the Service.

17.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.

17.5 Contact Information

If you have any questions about these Terms, please contact us at:

AskDocsNow
Email: [email protected]

By using the AskDocsNow Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.